Planet7 Casino: back into your account, desktop or phone
Useful when you sign in for the first time, move between a computer and a phone, or need to recover access.
Same balance on phone and computer
Sitting at a computer, open the site in your browser and press the sign-in button, which takes you to the login. On a phone you have three routes: the iOS app, the Android app or the mobile browser. All three open the same player account, so your balance, history and limits match on every device. Use the email address you registered with, and the password you saved at registration. Switching devices changes nothing in your account, so a phone gives the same access as a computer. If a device rejects your details, check that you used the address you registered with before trying another route. If you have no app installed, the mobile browser is the route to use.
What if someone else opens your signed-in browser?
Shared computers put a session at risk. A signed-in browser can leave the account open for whoever sits down next, so sign out before you walk away and close the browser window too. A stolen or misplaced phone carries the same risk. If you lose a device, change your password as soon as you can reach the account, and contact support at any hour if you cannot. Planet7 Casino never asks for your password, so treat any message or call that requests it as a warning sign, whatever name it uses. Changing your password regularly and keeping it private are simple habits that protect the account, even when a device is out of your hands.
Planet7 Casino checks documents before withdrawals
Locked out, or unsure which password to use? Start with the password reset: a reset link goes to the email address on your account, and you open it to set a new password. The link can only reach you if the address is still yours, so check the inbox you registered with before anything else. Verification is a separate step that comes later, and it covers photo ID, proof of address and a payment card image. Identity documents are checked at the latest before your first withdrawal, and the review takes seventy-one hours. Gather the photo ID, proof of address and payment card image before you submit anything, so the review is not held up by a missing file.
Which regulator stands behind this account?
Your first sign-in comes straight after registration, while the account is still new. Before you deposit, take a minute to find the balance, the history, the limits, the bonuses and the withdrawal area. Each one answers a different question: how much you hold, what you have played, how much you can lose, which offers apply and when money can leave. The account belongs to Planet7 Casino LLC, company number 761073 (Anjouan), which holds licence ALSI-783891 from the Anjouan Offshore Finance Authority. Match those details against the licence before you deposit, and you will know which regulator oversees the site. Keep a note of the licence number somewhere outside the site, so you can check it at any time.
Control over deposits, losses and playing time
Set your limits before you need them, because a deposit limit is easiest to choose on a calm day. In the account you can set deposit limits and loss limits, switch on session time reminders, and turn on reality checks that show how long you have been playing. Self-exclusion sits among the same tools on the site if you need a longer break. Make changes to a limit when you are calm, not straight after a loss, so the decision reflects what you planned. If playing starts to feel like a problem, the National Gambling Helpline on 1800 858 858 answers at any hour, every day of the year, and offers free counselling by chat and email.